Privacy Policy

1. Information We Collect

We collect information in the following ways:

Information you provide

• Account information such as your name, email address, organization, and password.
• Profile and billing details when you subscribe to or purchase the Service.
• Communications you send us, including support requests and feedback.

Video and sports data

• Video footage, images, and related files you upload for analysis.
• Metadata associated with uploaded content, such as timestamps, sport type, and session labels.
• Analysis outputs generated by the Service, including tracking data, heat maps, performance metrics, and reports.

Information collected automatically

• Device and usage information, including IP address, browser type, operating system, pages viewed, and interaction with features.
• Log data such as access times, error reports, and performance diagnostics.
• Cookies and similar technologies as described in Section 8.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service.
• Process uploaded video and generate sports performance analysis.
• Authenticate users, manage accounts, and process transactions.
• Respond to inquiries, provide customer support, and send service-related communications.
• Monitor usage, troubleshoot issues, and protect the security and integrity of the Service.
• Comply with legal obligations and enforce our terms and policies.
• Develop new features and, where permitted, improve our AI models using aggregated or de-identified data.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal data based on:

• Performance of a contract with you.
• Your consent, where required.
• Our legitimate interests in operating and improving the Service, subject to your rights.
• Compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who assist with hosting, storage, analytics, payment processing, email delivery, and customer support, under contractual confidentiality obligations.
• Other users within your organization or team when you choose to share analysis results through the Service.
• Authorities or third parties when required by law, legal process, or to protect the rights, property, or safety of Orbital Lab, our users, or others.
• Successors in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Uploaded video and analysis data are retained according to your account settings and applicable subscription terms. You may request deletion of your account and associated data as described in Section 7.

6. Data Security

We implement administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.
• Opt out of marketing communications by using the unsubscribe link in our emails.

To exercise these rights, contact us at orbitallabai@gmail.com. We may need to verify your identity before responding. If you are in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

8. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, understand how the Service is used, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

9. Children's Privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect personal data transferred internationally.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Orbital Lab
Email: orbitallabai@gmail.com